Messaging Terms & Conditions
Arizona Glass & Door | 1730 W. Sunrise Blvd Ste 102 Gilbert AZ 85233
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from AGD Auto Glass & Tint Co. for AGD Auto Glass Direct. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with AGD Auto Glass Direct. AGD Auto Glass & Tint Co. reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. AGD Auto Glass & Tint Co. also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from AGD Auto Glass & Tint Co. again, just sign up as you did the first time and AGD Auto Glass & Tint Co. will start sending messages to you again.
Info
Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our [Link to SMS privacy policy].
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes
At AZ Glass & Door we are committed to protecting the privacy of our customers. When you interact with our services, we may collect personal information such as your name, contact details, vehicle information, service preferences, and payment details. This information is used solely for scheduling appointments, processing payments, and responding to inquiries, ensuring you receive the best possible service. Your information is stored securely, and we do not share, sell, or trade your personal details with any third parties. Any third-party service providers we use, such as payment processors, are required to keep your information confidential and use it only for their specific function. You have the right to access, update, or delete your personal information and can opt-out of marketing communications at any time. For any questions or concerns regarding our privacy practices, please contact us at (480) 685-4954.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Phone number
- Email address
- Service address or property address
- Billing address
- Information about your glass, window, door, tinting, or related service needs
- Photos, videos, or descriptions you submit for estimates or service evaluation
- Appointment details and service history
- Payment or billing information
- Messages, emails, phone calls, text messages, or other communications with us
We may also collect certain information automatically when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time and date of visit
- Referring website
- Website usage and analytics data
- Cookies or similar tracking technologies
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and estimate requests
- Schedule, provide, and complete glass replacement, tinting, door, window, and related services
- Communicate with you about appointments, quotes, invoices, warranties, and service updates
- Send confirmations, reminders, or follow-up messages
- Process payments and billing
- Improve our website, services, customer support, and marketing
- Maintain business records
- Prevent fraud, unauthorized activity, or misuse of our website
- Comply with legal, insurance, tax, accounting, or regulatory obligations
- Protect the rights, safety, and property of Arizona Glass & Door, our customers, employees, and others
3. Calls, Text Messages, and Emails
When you provide your phone number or email address, you agree that Arizona Glass & Door may contact you about your inquiry, estimate, appointment, project, invoice, warranty, or related services.
We may contact you by phone, email, or text message. Message and data rates may apply. You may opt out of promotional text messages by replying STOP or by contacting us directly.
We do not require you to agree to promotional messages as a condition of purchasing services.
4. Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand how visitors use our website, improve performance, remember preferences, and measure advertising effectiveness.
These tools may collect information such as your IP address, browser type, pages visited, time spent on pages, and interactions with our website.
You can usually adjust your browser settings to refuse or delete cookies. Some parts of our website may not function properly if cookies are disabled.
If we use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, call tracking, or similar services, those third parties may also collect information according to their own privacy policies.
5. How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate our business, provide services, or comply with the law. These may include:
- Employees, technicians, installers, subcontractors, or service providers
- Payment processors and billing platforms
- Scheduling, CRM, call tracking, email, or text messaging providers
- Website hosting, analytics, advertising, and technology vendors
- Suppliers, manufacturers, or warranty providers
- Insurance companies, accountants, attorneys, or professional advisors
- Government agencies, regulators, courts, or law enforcement when required or permitted by law
- A buyer or successor if our business is sold, merged, reorganized, or transferred
We require service providers to use information only as needed to provide services to us and to protect the information appropriately.
6. Photos, Property Information, and Job Details
For estimates, scheduling, documentation, warranty claims, quality control, or service completion, we may collect or request photos, videos, measurements, or descriptions of your property, windows, doors, glass, storefronts, tint, or related areas.
We use this information to evaluate service needs, prepare estimates, order materials, complete work, document completed services, and support warranty or insurance-related matters.
We will not intentionally publish identifying photos of your home, business, address, or property without your permission, except as required for service, documentation, insurance, legal, or safety purposes.
7. Payments
If you make a payment, payment information may be collected and processed by a third-party payment processor. We do not intend to store full credit card numbers on our website or internal systems unless specifically stated and handled through secure payment systems.
Payment processors handle your payment information according to their own privacy and security policies.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, loss, misuse, or disclosure.
However, no website, email system, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will respond as required by applicable law.
9. Data Retention
We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support warranties, and operate our business.
Retention periods may vary depending on the type of information, the nature of the service, legal requirements, accounting needs, warranty obligations, and business purposes.
10. Your Choices
You may contact us to:
- Request access to the personal information we have about you
- Ask us to correct inaccurate information
- Ask us to delete certain information, where applicable
- Opt out of promotional emails or text messages
- Ask questions about our privacy practices
We may need to verify your identity before processing certain requests.
11. Marketing Communications
We may send occasional emails, text messages, or other communications about promotions, service reminders, new services, maintenance tips, or company updates.
You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us. You can opt out of promotional text messages by replying STOP.
Even if you opt out of marketing communications, we may still contact you about active service requests, appointments, invoices, warranties, safety matters, or other transactional issues.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Customers Outside Arizona
Arizona Glass & Door primarily provides services in Arizona. If you contact us from outside Arizona, your information may still be processed in the United States.
Some states may provide additional privacy rights to their residents. We will respond to applicable privacy requests as required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
